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Learn About Home Warranties
A home warranty is your best defense against upcoming home repairs and replacements. It's not your homeowner's insurance policy. A home warranty is a separate contract covering repairs and replacements on systems and appliances in your home, usually for a period of one year.
Home warranties cover some, but NOT ALL, of these appliances and systems. Contract costs and coverage can vary widely. Always compare before purchasing. Home warranties cover normal wear and tear on these systems and appliances, and they MUST be in working order BEFORE the contract is entered into with the warranty company.
Make sure you have reviewed your contract and coverage BEFORE you need it to understand what is covered and what is not. When you buy a home warranty, consider premium and optional coverage to customize the plan to fit your needs.
A home warranty can be very beneficial and save you money when it is understood and utilized for its intended purpose which is to cover systems and appliances for normal wear and tear, that were in working condition before the contract began.
Why Every Home Needs a Home Warranty
Studies show homes you list for sale will sell an average of 23 days faster and earn 4% more at closing when it offers a home warranty. Additionally, 80% of home buyers want a home warranty. Buyers want to feel confident their new home is covered against unexpected repairs and replacements of major systems and appliances.
You can help your home stand out against all the others in the area for sale too. A home warranty can also eliminate those post-sale calls.
Why Choose HWA?
HWA has been in business since 1996, and a leader in the home warranty industry. We provide high value and protection against the ever-increasing cost of home and appliance repair. Compare our plans to others, and you'll find HWA covers more for less. Plus, you'll have our nationwide service network to rely on and positive, helpful customer service staff. Come to the Orange Company! We're your best defense against the unexpected.
How Can You Customize HWA's Plans?
HWA offers various plans, many options and premium coverage to customize a package to fit your client's needs. We are the first and only home warranty company to offer a truly green option, GreenPlus, which replaces covered equipment with ENERGY STAR qualified products.
Our OrangePlus option offers a combination of coverage from unknown, pre-existing conditions, code violations, and removal of defective equipment to increasing replacement of professional series appliances to $2500 and toilets to $600. It can cover improperly matched or installed systems too. OrangePlus varies slightly in coverage depending upon your state. Check our Costs & Coverage area for details.
What is the Service Fee for?
This is a small fee the client pays in order to have the service contractor come to their home to diagnose a problem. This fee covers the visit and is clearly stated on every client contract.
Will Every Breakdown be Covered?
No. Our contract is clear, section by section, what is covered in each plan and option and what is not. Our consumer video also helps explain coverage in general. The video resides on this Website at www.hwahomewarranty.com/owners/video and you can place it on your Web site, blog or favorite social media for your clients to view. Our sample contracts are also on line for review under our Costs & Coverage areas. Breakdowns of covered systems and appliances due to normal wear and tear are frequently covered. Call us or have your client call us if you have ANY questions on coverage.
The Importance of Contact Information
We not only need your contact information, but your client's as well, plus e-mails. The reason for this is many-fold. We will keep in touch with your client periodically through a home maintenance newsletter, an educational video and other communications. We find that when we communicate regularly, your clients are much more satisfied with the home warranty and are much more likely to contact you again for repeat and referral business. And we are all trying to be green and avoid using snail mailings, so emails are critical to include.
How Does My Client Request Service?
Your client simply calls one of our toll-free numbers, which is clearly printed on their contract and on our Website's homepage and all other pages. The main toll-free number is 1-888-492-7359. Clients in California call 1-888-325-5143. HWA takes service requests 24/7/365.
Do I Have an HWA Sales Representative?
Yes. You can find out who your representative is right here on the Web site. You can also watch a video made by your sales representative explaining all about the HWA plans here. Orders can be taken by our Sales Representatives, called into our Customer Service Center at the toll-free numbers above, placed online here or faxed in to 1-888-492-7360.
Keeping Up with Customer Satisfaction
At HWA, we survey each of our customers after a claim experience, often several times, to catch any problem they may be experiencing immediately. We report these results daily and adapt and change to improve all of our operational areas for you and your clients. We also survey you, our Real Estate Professionals, on a regular basis to improve our services. We are members of the Better Business Bureau and work to properly resolve any complaints we receive.
